Involves email link or SMS code sent to the registered contact method.
Includes Slots, Table Games, Live Dealer, and Special Promotions.
Timeframe applies after identity documents are successfully uploaded and checked.
Email, live chat, and a help center FAQ section are standard access points.
Registration and Login
New users access the Forget Me Not Casino through a dedicated registration form located on the homepage. The process typically involves entering a username, creating a password, and providing a valid email address to receive a confirmation code. Once the email is verified, the account is active and ready for the first login session.
Returning users simply click the login button in the top right corner and enter their credentials. The system checks the database for the username and password combination. If the account is locked due to multiple failed attempts, the user must wait 30 minutes before trying again or use the password reset link.
- Email verification is mandatory before deposits are allowed.
- Username cannot be changed after the first successful login.
Game Library and Navigation
The main interface organizes content into four primary categories: Slots, Table Games, Live Dealer, and Promotions. The Slots section contains hundreds of titles, often sorted by popularity, provider, or RTP percentage. Users can filter results by volatility or theme to find specific gameplay styles.
Table Games and Live Dealer sections display real-time tables or pre-recorded streams depending on the game type. The live dealer area usually shows the current table status, including chip positions and betting rounds, while standard table games offer fixed rules and instant outcomes without a human host.
- Search bar allows filtering by specific game provider names.
- Filter options include volatility levels and payout percentages.
Payments and Withdrawals
The cashier page supports multiple payment families including credit cards, e-wallets, and bank transfers. Deposits are usually instant, credited to the account balance immediately upon successful transaction confirmation. Withdrawals require the user to select a method that matches their deposit source or a pre-approved e-wallet address.
Processing times for withdrawals vary based on the selected method and verification status. Standard requests take between 24 and 72 hours to clear, while some e-wallet options may process within 1 to 2 hours. Any pending identity checks will pause the withdrawal until documentation is approved.
- Minimum withdrawal amount is often 20 units per transaction.
- Bonus funds are subject to wagering requirements before cashout.
Support and Account Limits
Customer support is accessible via live chat, email, or a comprehensive FAQ database. Live chat agents typically respond within a few minutes during business hours, while email inquiries receive a reply within 24 hours. The help center covers common issues like deposit failures, bonus terms, and account verification steps.
Account limits depend on the verification level and the specific payment method used. Unverified accounts may have lower withdrawal caps compared to fully verified profiles. Users can adjust their own betting limits or session time limits directly from the responsible gaming settings in the profile menu.
- Live chat is available 24/7 for urgent transaction issues.
- Self-exclusion tools can be set for 30 days, 6 months, or 1 year.
Responsible Gaming Tools
The platform provides several controls to manage gaming activity, including deposit limits, loss limits, and session time reminders. Users can set daily, weekly, or monthly caps on how much money they can deposit or lose. These limits are enforced automatically by the system and cannot be bypassed by the user.
If a user needs to stop playing immediately, they can activate a time-out feature which blocks access for a set period. For longer breaks, a self-exclusion option is available, which permanently restricts account access until the exclusion period expires. These measures are designed to promote safe play habits.
- Deposit limits apply to all payment methods combined.
- Self-exclusion records are kept for a minimum of 12 months.
Useful Links
Frequently Asked Questions
How long does the identity verification process take after I upload my documents?
The team typically reviews uploaded documents within 24 to 48 hours. You will receive an email notification once the check is complete, and your withdrawal requests will be processed immediately after approval.
Can I withdraw winnings if I have used a bonus on my deposit?
Yes, but the winnings are subject to wagering requirements. You must bet the bonus amount a specific number of times, usually 35x, before the funds become eligible for withdrawal to your chosen payment method.